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what is your process like?

At Milk and Honey, we process orders as they come in through Instagram or website sales. The design is created in my computer program, and I play with fonts, sizes, and colors to get the best look for your item. Then comes the fun part: machine time! The item is “hooped” to fit a frame with the correct stabilizing material, and placed on the machine for stitching. I swap out color choices on the needles, thread each color, and get started!

What are your shipping times?

Depending on availability of your item (in house or ordered), most orders are completed within 7-10 days and shipped immediately after. For best timing, you can expect 2 weeks or less unless communicated by M&H. 
Return policy: Unfortunately, due to the nature of customization for the item, we do not accept returns unless there is a stitch error. 

How do I place a custom order?

Please message me directly on Instagram (@milkandhoneyembroidery) to discuss custom options and pricing.

Where can I see examples of your work?

Instagram is the best showcase of items.

@milkandhoneyembroidery 

How do I care for my embroidered items?

Machine wash on cold inside out for best results. You can iron over the embroidery if needed.

Can I request a unique design that isn’t listed on your website?

Yes! Please message or send an email for custom orders. 
Do you accept rush orders?: Rush orders are accepted (depending on item availability) for an extra $12 added to order.

How long does it take to complete a custom order?

Typically 7-10 days depending on item availability 
Can I choose the font style for my embroidery?: absolutely! There is a font section on my website or plenty of options on Instagram. Please be as detailed as possible with choices and font colors. 

What types of products do you offer for custom embroidery?

Backpacks, bags, sweaters, shirts, sweatshirts, baby onesies, newborn outfits, and so much more.